While Samesurf is an amazing co-browsing tool, it’s not the only one. Check out our list of 10 Samesurf alternatives in 2022…
Samesurf is a cloud-based platform that enables multiple remote users to share their browsing experiences in real-time.
The app works seamlessly on any device, browser or mobile app, without downloading and installing any software or code.
The platform provides seamless collaboration no matter your use case. People use Samesurf to:
- Collaborate with their team members
- Hold virtual/remote meetings
- Onboard new employees
- Train sales/support staff
- Troubleshoot with customers
- Co-browse with clients
Founded in 2009, Samesurf is widely recognized as the inventor of modern co-browsing, supported by five USPTO patents.
In the day and age of remote work, co-browsing is no longer a luxury but a necessity.
This is why many co-browsing apps have appeared over the past decade, all modelled after Samesurf with their unique twists.
10 Samesurf Alternatives You Should Check out in 2022
While Samesurf has been a pioneer in the co-browsing and screen sharing niche, there are many new tools trying to get its market share.
Whether you have problems with Samesurf, don’t like its pricing, or want to explore what else is out there, we got you covered.
Here’s our list of some of the best Samesurf alternatives and competitors out there:
1. Surfly
Kicking off our list of Samesurf alternatives is Surfly. Trusted by over 200,000 users worldwide, Surfly, like Samesurf, allows you to co-browse any site or web app without the need to add code or install third-party software.
Surfly can let you co-browse any website or digital property with the click of a button. Share the link with your coworkers, client, or customer and share your screen with them.
A great feature of Surfly is its detailed audit logs, giving you complete insight into everything that happens in a co-browsing session, including any actions that take place on 3rd party websites or apps.
Surfly easily integrates with the workflow tools you are already using, like Salesforce, Amazon Connect, Cisco, and many more.
Other notable features include the ability to share offline files, co-edit documents in real-time, sign documents via e-signatures, etc.
What customers say about Surfly
“You can start with zero implementation effort. Working with clients, presenting my user stories to clients, and understanding their real-time feedback is extremely easy. It beats anything else. Editing, Highlighting, Signature, Floating video, control transfer are all beautiful features that work as they should. The clients can join without any installation and from any of their devices. With the meeting functionality, I can set up my presentations in advance too. :)” – Akshay on G2
Some key features of Surfly
- Surfly follows the XFDF Digital Signature standard, allowing you to sign documents and contracts with your customers.
- Add annotations, images, and other attachments to documents collaboratively.
- Users can also have Surfly take periodic screenshots after every given number of seconds or trigger screenshots while drawing or annotating in-session.
Pricing:
- 14-day free trial
- Paid plans start from: Pro ($31 per user per month), Business Plan ($62 per user per month), Enterprise (contact sales).
2. Pop
Next up is Pop, a multiplayer screen-sharing platform for remote teams.
Pop is founded by Jahanzeb Sherwani, who previously co-founded Screenhero which Slack acquired in 2015.
His newest adventure, Pop, lets users work from home like they are in the same room together. The app is great for programmers, designers, students, or knowledge workers who want to collaborate remotely with peers.
Multiple users can control the screen with their mouse and keyboard, making it effortless to collaborate on a document or code. The app also has a digital whiteboard to brainstorm ideas from a laptop, smartphone or tablet.
What customers say about Pop
“We use Pop for pair programming, and it’s really terrific! (Thanks so much for supporting Linux as a first-class platform.) I’m a big fan of “future of work” applications that make creative use of video. I regularly talk to people who were devoted ScreenHero users and who feel like they have never found another tool to replace it. This is a big day for that community of power users, and for everyone else, too, like me, who missed the original ScreenHero revolution.” – Kwindla on Product Hut
Some key features of Pop
- High-quality audio and video chat
- Multi-user screen share where anyone can control and type in real-time.
- Whiteboard functionality
Pricing:
- Free plan with limited features.
- Paid plans start from: Pro (free while in BETA), Enterprise ($25 per user per month).
Read More: 32 Free and Paid Notion Alternatives- A Comprehensive Guide
3. Unblu
If you work in the finance sector, this next Samesurf alternative is for you. Unblu works with over 160 financial institutions worldwide to help them serve their customers better.
Unblu allows companies to live-chat with their customers and conduct high-quality audio and video calls, in addition to co-browsing.
Talking of co-browsing, Unblu provides four different ways to implement co-browsing technology in a bank or insurance company:
- Embedded co-browsing: This type of co-browsing experience is for companies that require a highly-secure environment and works only on the domains or apps the company owns.
- Universal co-browsing: universal co-browsing allows you and your customer to browse anywhere on the web together.
- Document co-browsing: It allows you to share and view documents with your clients or customers
- Mobile app co-browsing: Join customers on their mobile apps when they need your help with troubleshooting.
Unblu is a secure and feature-rich Samesurf alternative for co-browsing if you belong to the financial industry.
What customers say about Unblu
“Providing the same level of personalized service and advice to our clients online as we do in our retail branches is essential to our business success. With its live customer engagement solutions, Unblu has become a strategic partner in delivering an online experience that truly rivals our branch-based services.” – Millennium Bank on Fintech.Global
Some key features of Unblu
- Record co-browsing sessions no matter what device you used- desktop, mobile, or tablet.
- Specially designed for the banking niche and provides excellent security features.
- Works in the browser, no need to install any software by either agent or customer.
Pricing:
- Request demo
4. Cobrowse
Cobrowse provides mobile SDKs for Android & iOS to add screen share functionality easily into your apps.
The platform is a boon for support agents, who can see the screens of customers’ devices and troubleshoot quickly. This results in quicker resolution time and increased customer satisfaction.
Once an agent gets the authorization from the customer, they can easily annotate the customer’s screen or request to remote control the customer’s device.
There’s also the option for session recording and data masking to protect sensitive information. Cobrowse integrates with Zendesk, Freshdesk, Intercom, Salesforce and many more helpdesk/CRM platforms.
What customers say about Cobrowse
“Very clean and streamlined product. Really easy setup and makes customer service much less painful.” – Chad on Product Hunt
Some key features of Pop
- High-quality audio and video chat
- Multi-user screen share where anyone can control and type in real-time.
- Whiteboard functionality
Pricing:
- Free plan with limited features.
- Paid plans start from: Pro (free while in BETA), Enterprise ($25 per user per month).
5. Webex
Our next Samesurf alternative comes from the software giant Cisco. Trusted by 95% of the Fortune 500 companies, Webex is an all-in-one app for messaging, meetings, and calling.
Webex has numerous tricks up its sleeve to make remote work easy. Businesses can easily audio/chat with clients, partners, and customers with cloud-calling.
Webex’s video conferencing functionality can rival Zoom any day. Features like noise removal, gesture recognition, emoji reactions, automatic transcription, custom layouts, and of course, screen sharing make Webex a powerful video conferencing platform.
Coming to screen-sharing capabilities, Webex allows you to choose exactly what you want to share:
- Individual files or documents
- Entire web browser or 3rd part productivity apps
- Multimedia player and watch videos together
- Your entire screen.
With such granular controls, you can share whatever you want on your PC without worrying about privacy or security.
What customers say about Webex
“The software is relatively easy to use and set up from both an administrator and user perspective. We have been using this software for around two years, and we have had success with 1-1 Meetings, group meetings, company-wide town hall meetings, and large workshops or other events involving people from both inside and outside of our organization. The integration with GSuite email and calendaring works great, and the ability to have personal rooms along with persistent rooms for invited guests has been a big feature for us, especially with everyone working from home.” – Kevin on GetApp
Some key features of Webex
- Automatic transcriptions are recorded by Webex for every video conferencing.
- Flexible screen sharing with robust meeting controls
- Create and brainstorm on a whiteboard while on a video call.
Pricing:
- Free plan with limited features.
- Paid plans start from: Starter ($14.95 per user per month), Plus ($19.95 per user per month), Business ($29.95 per user per month), Enterprise (contact sales)
6. Anydesk
A powerful remote-assistance software, Anydesk is next up on our list. Trusted by over 80,000 customers worldwide, Anydesk is a blazing fast, secure, and lightweight application.
Anydesk promises high frame rates, low latency and efficient bandwidth use while sharing the screen with your coworkers or customers.
While screen sharing, users can chat with one another and collaborate on a digital whiteboard.
Anydesk is big on security- providing military-grade encryption to protect your data. You can further whitelist contacts, add two-factor authentication to your meetings, share the screen in privacy mode, and predefine what features are accessible when allowing remote access.
What customers say about Anydesk
“Anydesk has allowed me to view different computers remotely. Our IT team usually connects to our systems to install and update company software and work tools on our behalf. Also, when we have problems with our work laptops, the IT guys can easily and quickly connect with Anydesk to see what the problem is; the sessions can be recorded and used as a reference for others when they experience similar problems. It is safe and secure for the users because it needs permission to access your computer.”
Some key features of Anydesk
- Access files and documents from any location.
- Custom settings to configure the software to match your corporate identity
- Top-notch military-grade security with two-factor authentication.
Pricing:
- Free plan with limited features.
- Paid plans start from: Essentials ($9.90 per user per month), Performance($19.90 per user per month), Enterprise (contact sales)
7. Zoho Assist
Part of the software suite by Zoho, Assist is next on our list of Samesurf alternatives. Zoho Assist is cloud-based, allowing employees to support customers remotely through web-based, on-demand remote support sessions.
Users can also set up unattended remote access and manage remote laptops, PCs, mobile devices, and servers easily. File transfer is a breeze between remote devices, secured with SSL 256-bit AES encryption.
A great feature of Zoho assist is the “reboot and reconnect” feature that allows employees to reboot any remote computer and reconnect to the session without losing control.
You can even turn on a computer remotely whether it’s on sleep, hibernating or even entirely switched off.
Other notable features include session recording, voice/video chat, session scheduler, multi-monitor support, and more.
What customers say about Zoho Assist
There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven’t had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and with the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment. – Benjamin on Capterra
Some key features of Zoho Assist
- Draw, add text or highlight any area during a remote access session.
- Since Assist is a web-based solution, no software downloads are required.
- Rebrand Zoho Assist to maintain your brand identity by adding your logo, custom URL, company name, and more.
Pricing:
- Free plan with limited features.
- Paid plans start from: Standard ($10 per user per month), Professional ($15 per user per month), Enterprise ($24 per user per month)
8. Zoom
One of the go-to video conferencing tools out there, Zoom is next up on our list. While Zoom does not support co-browsing, it’s still a worthy Samesurf alternative due to its screen sharing and video conferencing capabilities.
Zoom is #1 ranked remote meeting software on various software reviews websites and for a good reason:
- Users can conduct video conferencing with up to 1000 members,
- Chat with teammates,
- Record and transcript meetings,
- Schedule meetings from Outlook, and much more.
Sharing your screen is as easy as clicking a button. Users can share and transfer files, co-annotate, chat 1:1 or with groups, change their video background, and more.
What customers say about Zoom
“Although forced by COVID, Zoom has really helped our business stay in touch with clients and grow our exposure by enabling remote meetings and consultations. Even after in-person meetings were eligible, we continued and continue to use Zoom to our advantage. Less time driving and more time with productivity. Thus making more time for our families and personal lives. It seems like we work less and perform more efficiently.” – Jake on Capterra
Some key features of Zoom
- Share screen with multiple users and co-annotate for more interactivity
- Available for Windows, MacOS and Linux as well as for iOS and Android OS
- Play videos with full audio and video transmit without uploading the content.
Pricing:
- Free plan with limited features.
- Paid plans start from: Pro ($14.99 per user per month), Business ($19.99 per user per month), Enterprise ($19.99 per user per month)
Read More: The 10 Best & Free Open-Source Zoom Alternatives in 2022
9. Reve Chat
Reve chat is an omnichannel customer engagement platform that brings chatbots, live chat, co-browsing, and video chat- all in one platform.
Its omnichannel approach means that Reve Chat can be used wherever your customers are- Facebook messenger, Whatsapp, Viber, Telegram, and more.
Reve chat is an excellent Samesurf alternative as it provides a safe and secure browsing experience. The customer rep can smoothly shift from a messaging channel or call with the customer to cobrowsing with a single click.
Annotate tools make it easier to point, click, or highlight any part of the customer’s screen and improve their co-browsing experience.
You can also combine co-browsing with live chat or video chat for a more successful digital experience.
What customers say about Reve Chat
“We use the tool to offer online assistance to customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support. There are many things I like about this live chat widget: Easy-to-use Customization Appropriate geo-location Quick reply Instant Chat Data capturing.” – Preeti on Capterra
Some key features of Reve Chat
- Reve chat provides mobile SDK to help your in-app customers with mobile co-browsing on iOS and Android
- The platform also provides an API to integrate Reve Chat with your business application.
- Advanced reporting with metrics such as first response time, average resolution time, and more.
Pricing:
- Free plan with limited features.
- Paid plans start from: Standard($13.5 per user per month), Advanced ($22.5 per user per month), Enterprise ($45 per user per month)
10. Rescue by LogMeIn
The last Samesurf alternative on our list is Rescue, a remote support platform by LogMeIn.
LogMeIn has been operational since 2003, providing great software like GoToMeeting and LastPass to the masses for remote collaboration.
Rescue is another great piece of software by the legacy brand, allowing businesses to provide remote support no matter where they are in the world.
Users can co-browse any webpage, website or multiple tabs from any device or browser. Like most Samesurf alternatives out there, Rescue also operates in the browser; no downloads required.
With PDF support, reps can easily open any document and use annotations to help guide customers.
With data masking, agents won’t see private customer data or other sensitive information, providing a safe and secure co-browse experience.
What customers say about Rescue
“I’ve used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away by its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can’t be visited at the given moment. It really is so seamless, that my users feel like I’m right in front of them, assisting them with the IT issues. A web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.” – Sergey on Capterra
Some key features of Rescue
- Restrict what agents see and do during a co-browsing session with granular admin permissions.
- Customers give agents a 6-digit PIN to initiate co-browsing, keeping them in control of the whole experience.
- Record co-browsing sessions for audit and quality assurance.
Pricing:
- Free trial available
- Paid plans start from: $108.25 per month
Read More:
- The 15 Must-Read Remote Work Blogs for a Great Remote Career
- The 10 Best Co-Browsing Software Tools in 2022
Final Words
So there you have it, folks! This was our list of some of the best Samesurf alternatives out there.
You cannot go wrong with any of the software tools mentioned on this list, as all of them are fantastic at what they offer.
It all boils down to your company needs and personal preference. Here’s hoping you find a suitable Samesurf alternative for your team!
Did we miss out on your favourite Samesurf alternative? Do let us know by commenting down below!
If you want us to feature your tool on our list of Samesurf alternatives, email us at remoteverse@gmail.com.